Refund & Return Policy – Crowd Bazar Store
Last Updated: November 2024
At Crowd Bazar Store, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we offer a straightforward Refund & Return Policy to ensure your experience is as smooth and hassle-free as possible.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be returned within 14 days of receipt.
- The item must be unused, unwashed, and in new condition with all original packaging, labels, and tags still intact.
- Certain products, such as personalized items, intimate apparel, and gift cards, may not be eligible for return. Please refer to product-specific details at the time of purchase.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at [insert email address] or [insert phone number] to notify us of your intent to return an item. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Return Instructions: After we review your request, we will provide you with detailed instructions, including the return shipping address.
- Pack the Item: Carefully pack the item in its original packaging (if available) to ensure it arrives safely.
- Return Shipping: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund. If your return is approved, we will process a refund to the original payment method.
- Processing Time: Refunds typically take 5-7 business days after the return is processed. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
- Partial Refunds: If an item is returned in a condition other than new (e.g., damaged, used, or missing parts), we may issue a partial refund.
4. Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund at no additional cost to you.
- Please include photos of the damaged or defective item(s) to help us assess the issue promptly.
- We will provide a pre-paid return label for damaged or defective items.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards or any form of store credit.
- Personalized or customized products.
- Intimate apparel, lingerie, or swimwear (if opened or worn).
- Perishable items, such as food and beverages.
7. Refund to Original Payment Method
Refunds will be processed to the original method of payment. If you paid by credit/debit card, the refund will be credited back to your card. Please note that shipping fees are non-refundable, unless the return is due to an error on our part.
8. Shipping Costs
Shipping fees for returns are the responsibility of the customer unless the item is damaged, defective, or incorrectly shipped. We recommend using a trackable shipping service to ensure that your return reaches us safely.